How do I wake up my Moroccan insurer?

During our last trip (April/May) we had a minor traffic accident - broken mirror, dented wing, no injuries. The damage was to the other, Moroccan, car, not us. He wandered out of his lane while we were overtaking. I filled out an accident report at the scene, gave the other driver a copy and tried to contact my insurer. This is CAT, who sell insurance through a broker at Tangier Med port.

Despite 3 e-mails, 3 phone calls (all to an ansaphone at head office in Casablanca), a conversation with the lady at CAT Assistance who just advised another call to the head office, a fax of all the details and a follow-up letter, I've heard nothing.

The incident was 3 weeks ago...how long should we expect to wait before we get a response of any kind? Anyone got any experience of this?

Obviously, I want to clear this up before we go again. I can do without (more) hassle at the port, even though I can prove that I've done all I can to resolve the issue.

Frustrating for sure, guess you'll have to keep forwarding your original email adding ... please confirm receipt of this email ... until some pen-pusher replies.

Yeah, every communication so far has had that added as a PS.

Surely someone has had a bash in Morocco, had Moroccan insurance and reads this Forum? Help!

To be honest I never had any expectation anything useful would come out of Moroccan insurers. I see it as a tourist tax really. I just keep a file of all of our documents from each trip for the next return in case someone asks to see some specific paperwork. So I would keep contacting and copies of everything but that is about as far as you will likely get sadly.

Yes, I'll keep pushing. Maybe things will spark up after Ramadan...?

As of today, no response.

As Tembo suggests, perhaps buying insurance at Tangier Med is a waste of time and money? Would be interesting to see what the outcome would've been if someone had been hurt...?