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 Kamasa Tools

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Terrain Expert
Terrain Expert

Posts : 1227
Join date : 2010-12-27

PostSubject: Kamasa Tools   Mon Jul 07, 2014 2:44 am

Last year I purchased a set of Kamasa combination spanners which were on offer, last weekend I used the 10mm spanner open end for the first time on a nut whish wasn't particularly tight and the jaw just snapped off. These spanners have always been good to me and offer a lifetime guarantee so obviously I sent an E-mail to them wanting a replacement spanner.

What happened next was very interesting:

The MD of the company answered my E-mail and informed me he was passing it onto their service manager and I was expecting the usual runaround, but their service manager responded and wanted my address and the product code for the set I bought, and provided a link to their product website so I could identify the correct spanner.

By Thursday I had the new replacement spanner, no messing, no arguing, no trying to avoid their commitments.

In short I felt as an honest customer, I had been treated as such and their attitude towards customers is as good as it gets, so I thought I would share this for all site users looking for a decent set of spanners from a reputable company who do actually honour their lifetime guarantee commitment and provide a level of customer service second to none.
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Terrain Master
Terrain Master

Posts : 1392
Join date : 2010-12-26
Age : 70
Location : Nearly thier

PostSubject: Re: Kamasa Tools   Mon Jul 07, 2014 8:56 am

Yes great result, nice to see a big company honor its commitment.
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Tom Mc

Posts : 3781
Join date : 2010-12-10
Location : Sant Boi de Lluçanès, Catalunya, Spain

PostSubject: Re: Kamasa Tools   Tue Jul 08, 2014 3:58 am

Exactly as it should be, but still fair play to 'em for getting it right. Also well done to you - folk are quick to complain but seldom praise good service.  thumbsup 

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